Master Flame Royal Series Coal Effect Propane Gas Burner with Manual Hi-Low Valve and Piezo

Master Flame Royal Series Coal Effect Propane Gas Burner with Manual Hi-Low Valve and Piezo

NOTE: We value your safety and satisfaction as our customers. Therefore, we require that all gas burner products be installed by a certified technician. This is a mandatory condition for purchasing our products. If you do not have the capability to arrange for a certified technician, we regret to inform you that we cannot sell you the item.

Royal Series Coal Effect Burner provides a low-profile gas valve for use with your fire feature. The manual gas valve features On/Pilot/Off settings to provide simple operation of a fire feature by making use of a standing pilot; the pilot light must be manually lit and run continuously in order to ignite the burner. The servo valve design allows the use of an included remote control that allows Hi/Low variable flame height operation in addition to simple On/Off control for extended convenience while the straightforward design and high-quality construction are backed by the Master Flame brand, which continues to provide some of the most innovative and realistic gas fire products in the industry.

Features

• Color: Black
• Size: 12 Inches, 14 Inches
• All steel construction
• Installation kit included
• Single-piece burner and pan
• Electrostatically-applied black finish
• All gas valves allow flame modulation
• Non-combustible dispersion medium included
• Remote control and electronic ignition options are available

Dimensions

Specifications

Lead Time

Your order will ship in 10-14 business days from receipt of the order. Customers can follow up on their orders via email at [email protected].

WARRANTY POLICY

Aspen Industries Inc. warranties its fire pit safety screen and fire grates, to the original owner, against breakage (except breakage due to mishandling and abuse) for 12 months from the date customer receives the product. Shipping will not include. No warranty on paint- normal weathering and some discoloration may occur depending upon the materials burned. Our Return Policy covers damaged or defective products only. Scratched or exposed metal will oxidize and discolor. If you feel that your product is defective or has been damaged during shipment, please contact one of our Customer Service representatives immediately at [email protected] If the product is found to be defective or damaged, either a replacement or refund may be issued. Any refund issued will be applied to you as a credit to your account. If the product was damaged during shipment, we will require you to provide us with information and pictures of the damaged product including packaging so that we may file a claim with our shipper. Our Return Policy excludes “buyer’s remorse”.

DAMAGED FREIGHT

And If the package is delivered via FedEx or UPS ground email us at [email protected] when you notice any damages and we’ll reship a new product and take care of all claims. If the product comes on a pallet via a common LTL carrier such as an extremely large firepit screen. Inspect the product before signing any paperwork. Upon inspection, if you notice damages then refuse the freight and call us and we’ll reship you a new product. All of our products have stickers on the package. Do not accept if the product is damaged. This is very important. Once you sign the paperwork you are saying that you received the product in good shape and there are no damages. In the unfortunate event that a product is delivered and you do the sign for it without inspecting the product first – then according to the freight companies’ policies all damage claims must be filed by the consignee (the receiving customer) If you have any questions, please call 630.238.0611. It’s best that you completely understand this before ordering and freight being delivered via Common LTL carriers. If you arrange for your freight company to pick up any product from our warehouse, we will not accept liability for any damages. This would be between you and whoever picked up the freight from our warehouse. This includes any freight forwarding companies as well.